Terms & Conditions

Welcome

Please review the following basic rules that govern the use of our site (the "Agreement"). Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may "bookmark" a particular portion of this site and thereby bypass this Agreement, your use of this site still binds you to the terms. Since Swim'n Play may revise this Agreement at any time, you should visit this page periodically to review the terms of your use. At Swim'n Play, we reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Swim'n Play Web site following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site.

All Orders are shipped as soon as possible; however under certain circumstances, it may take 3 to 7 days to process and ship your order. 
For 2nd Day Air and Next Day Air UPS shipments, orders will be shipped within 1 one business day, and include an Expedite fee of $20.00.
Minimum Order Amount is $5.00.

Orders can only be accepted and shipped to the Continental United States.

For credit card orders, the "ship to" name and address must match the billing name and address on the credit card. 

Refund Policy

Returns of goods will happen under certain circumstances. If you need to return the items you've purchased, we will be glad to work with you. However, even though we are very customer oriented, and our customers mean everything to us, there are still limitations on store returns.

Most items purchased from Swim'n Play may be exchanged or returned within 10 business days* from the date order is shipped. The merchandise must be in new unused condition, and in its original packaging. To return an item, please send the item freight pre-paid and insured for your protection. Credit will be issued less a 10% restocking fee and any and all freight costs incurred.

E-mail us immediately to let us know of your return or exchange. Credits will be issued within 14 days of receipt of item. Please include your order date and order number to expedite processing of your credit.

How to Return a Purchase
 

  • Contact Swim'n Play to receive a RMA number. You may contact us via email at info@swimnplay.com or by telephone at (800) 631-3483
     
  • Please use the original shipping box and package materials. 
     
  • Retain your packing list and/or receipt and enclose it with the item you are returning. 
     
  • Please make sure that the return address is the only address showing on your package.
     
    • RETURN ADDRESS IS:

      Swim'n Play
      313 Regina Ave
      Rahway, NJ 07065

 

  • For your protection, return the product via UPS prepaid, or U.S. Mail prepaid and with a return receipt. Retain the UPS tracking number or Post Office receipt until you receive a credit, a refund, or replacement.

    Shipment Mistakes

    Mistaken shipments and mistaken order processing are human nature. If there is a mistake in shipping or processing your order, Swim'n Play will exchange the product at no additional charge. You must notify Swim'n Play within 10 business days* if a mistake is made.

    *This 10 business day timeframe is extended for items that are on backorder or items that are explicitly marked as taking longer than 1 to 2 weeks for delivery. 

    Copyrights and Trademarks

    Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of this site (collectively, the "Contents") are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by Swim'n Play and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Swim'n Play and is also protected by U.S. and international copyright laws.